Frequently Asked Questions
Everything you need to know about upgrading your home with Access Denied.
What is the typical shipping timeframe for furniture items?
Most in-stock home decor and furniture items are processed within 2-3 business days. Depending on your location, standard delivery typically takes between 5 to 10 business days.
Do you offer international shipping?
Currently, Access Denied ships exclusively to addresses within the continental United States and Canada to ensure the safety and integrity of our larger home goods during transit.
What is your return policy for home accents?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture or clearance items are considered final sale and cannot be returned.
How can I track my order status?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to our carrier's portal to monitor your shipment in real-time.
Are your products covered by a warranty?
Yes, all Access Denied structural furniture pieces come with a limited one-year warranty covering manufacturing defects and hardware malfunctions under normal residential use.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and interest-free installment plans through Affirm.